Virgin Atlantic on Tuesday began testing Google Glass and other wearable computing technologies as part of a six-week pilot program at London Heathrow airport aimed at improving customer service, the airline announced. Concierge staff in the airline's upper class wing will be using the devices to update passengers on their fight information and weather, provide details about local events at their destination, as well as translate foreign language information.
"From the minute upper class passengers step out of their chauffeured limousine at Heathrow's T3 and are greeted by name, Virgin Atlantic staff wearing the technology will start the check-in process," the company said in a statement. "In future, the technology could also tell Virgin Atlantic staff their passengers' dietary and refreshment preferences — anything that provides a better and more personalized service."
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